Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax 2025 is frustrating!
on April 11, 2026
Posted by: Jamin47
from Massachusetts
I have used Turbo Tax since 2015 and found this year to be the most frustrating! Not sure what you did to your program but I constantly had to reduce the size of the page to find the continue prompt. Never had the problem in the past and I am using the same laptop with the same Windows program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was an easy to use value/priced tool
on April 11, 2026
Posted by: Jpower58
from AZ
Easy online with good onscreen explanations for techie/tax definitions
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax
on April 11, 2026
Posted by: Austinl281
from California
I found Turbotax to be smooth and easy and the Ai was very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Sneaky live expert assistance charge
on April 11, 2026
Posted by: Rlaga
from FL
Didn't like that it defaults to use expert assist premium (extra cost) when filing. I had to do research why the cost to file was higher than normal. Not happy with being forced to manually downgrade to remove the feature I didn't even sign up for. The worst part is that my daughter has already filed her return and paid extra. She didn't even know and use the assistance. Sneaky update to the software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Painful to use
on April 11, 2026
Posted by: jimbz88
from CA
It is so annoying to enter data manually, there are no CSV or TXF import functionality. AI integration is very underwhelming. They use dark patterns to try and get your data.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love the upgrades to the Software!
on April 11, 2026
Posted by: GarnettJ
from Ohio
Loved the new, upgraded software. Loved being able to upload pictures of documents to file them.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not as good as the desk top version!!
on April 11, 2026
Posted by: Frustrated 66
from Oregon
The on-line version is not nearly as good and easy as the desk top version was. there are a few serious glitches that cost a lot of extra time and frustration in getting through the filing process. My confidence in accuracy is deeply shaken. I don't agree with your standard deduction versus itemized evaluation and result. This was overall a negative experience over the desk top version and certainly NOT worth the cost increase!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Document upload could have been smoother
on April 11, 2026
Posted by: GoatBot
from TX
I would have rated this higher but it was rather painful entering the activity from my trading bot. There was a lot of transactions and the document upload/translation did not go smoothly. While it did upload every transaction I had to manually go in and enter information that was already present on the form for hundreds of transactions. I would ask that for next year try to smooth that experience out.
Written by a customer while visiting turbotax.intuit.com