Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Gacha Game in a Financial Application
on April 12, 2026
Posted by: DonewTT2026
from Massachusetts
Do not like the online format. Do not like the constant pushing to purchase upgrades and services from Intuit. Feels like it's part gacha game in a financial application. Felt like Intuit was trying to trick me through the entire process to spend more money on them. Preferred the desktop version when it worked on Windows 10. Online version is unjustifiably much more expensive than desktop version and also tries to push you down their preferred lanes to spend even more money on them. They have lost my trust. Very unlikely to use Turbo Tax next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Better than going it alone
on April 12, 2026
Posted by: Sfisch
from MA
I must have had the cheap version. It didn't ask me about estimated taxes that I paid for 2025, nor did it ask me about carryover capital losses. I had to hunt for these. But using turbo tax was still far better than doing the whole thing myself
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
thank you for providing services for people
on April 12, 2026
Posted by: SpG25
from ohio
I appreciate there are other options for people less fortunate to file taxes
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Support and Experience
on April 12, 2026
Posted by: Spencer86789
from Florida
Great support. I encountered a techincal issue and the support team helped me through it quickly and professionally.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
first rate service
on April 12, 2026
Posted by: birdman1947
from ohio
I had a problem halfway through the process and the young lady who helped me was tremendous!
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Intuitive, Innovative - TurboTax is amazing
on April 12, 2026
Posted by: Sandymitra1977
from CA
Ease of doing everything, so intuitive and helpful at every step. TurboTax is one of the most innovative platform of its own era.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome and easy
on April 12, 2026
Posted by: Jus Young
from California
It was a pleasant and quick & professional sevice to get fax filing done
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick, easy, and affordable.
on April 12, 2026
Posted by: LivyPoo
from Michigan
Process was relatively quick and easy. It is helpful that there was guidance along the way to ensure that my questions were answered and concerns managed. I believe this year was the easiest and quickest by far.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com