Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Great Support - Don't Like Web Version of Product
on April 12, 2026
Posted by: JTS2
from New York
Courtney from Support Team was amazing. Very helpful for last minute help.
You required users to use web version if they don't have Windows 11. This is awful as most people don't have Windows11 and its just your way of forcing people to use web version. I have used desk top version for over 10 years, didn't like web version. Will be last time I use Turbo tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Guidance
on April 12, 2026
Posted by: CaitiB22
from north dakota
This has been a good experience and guidance has been easy. Also, very glad there is a local office now
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
USED IT FOR MANY YEARS
on April 12, 2026
Posted by: KAREN2501
from OREGON
WORKS FINE, I've used it for many years. it is a very good program.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes tax prep more understandable
on April 12, 2026
Posted by: plugin
from New Jersey
Turbo tax is a very good resource for folks who like to tackle doing their on taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboxTax is awsome
on April 12, 2026
Posted by: ATRIKA
from VA
This is very helpful and it walks us through without any issue. Very helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Improving but not perfect
on April 12, 2026
Posted by: DanS090612
from 1991 Old Byre Way
There was a section where i had to circularly review seven times before continuing wihout closure. If there is a circular review, give more information or change the prompt.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple and Easy
on April 12, 2026
Posted by: GKaye714
from MS
The updates to the software in the last couple years made filing with TT even easier. There was one page concerning the HSA that was confusing and there were no help topics available. That does need attention. It was a required page but I didn't know what it was or why I had to complete it. There was also one item that uploaded/transferred inaccurately and I had to correct it - the Control Number. Other than that, everything went smoothly. It would be nice if deductions were explained more. For instance, I entered in the amount I gave in donations but I didn't receive any information about what each selection meant.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the way to go
on April 12, 2026
Posted by: dwami
from TN
we have used Turbotax for years. it is our go to for doing our taxes. it is easily understood and has the important information to answer questions. you are also able to get expert help if needed.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com