Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Its not helping me understand my taxes
on April 12, 2026
Posted by: Rob21dog
from south carolina
i had hard time trying to find ways to save money. the software only recomended one solution and was not able to help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is good but it's becoming expensive
on April 12, 2026
Posted by: Shiva0815
from VA
One issue I noticed for 1099-INT form. if the withheld amount is $0.00, it's asking to enter the Federal ID which doesn't make sense as it's just $0. I had to make it to blank to continue filing
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TT WHITE COLLAR CRIME
on April 12, 2026
Posted by: DONT USE TT
from CALIFORNIA
i couldn't amend or cancel or dele Form 2210, i WANTED start all ovEr again I COULDN'T TO FIX IT OR CORRECT IT and u already charged me TGHEN RATHER AT THE END BEFORE FILING, which so white collar crime like! SO NEXT YEAT HRBLOCK AND ILL TELL EVERYONE WHAT HAPPENED!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
yay higher fees
on April 12, 2026
Posted by: Joshua in AZ
from Phoenix AZ
Online seems great, finally able to download forms this year, all the extra fees to file, will not buy again
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast and easy
on April 12, 2026
Posted by: khlo13
from Tulare, CA
helpful and easy to use. any questions were answered
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboClean
on April 12, 2026
Posted by: ForcedByTaxation
from washington
clean layout and easy to use. Guided and fields of support were provided if needed.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy process
on April 12, 2026
Posted by: Jon1234545643
from Missouri
Really smooth and consistent experience. A little pushy on adding services, but not bad overall.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Support Beneficial
on April 12, 2026
Posted by: 17Nessa
from TN
The Tax Advisor really helped me save money with my taxes by noticing one of the forms submitted.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com