Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Missed an obvious error
on April 12, 2026
Posted by: nicknamereallywhatamifour
from Oklahoma
The system missed an incredibly obvious error in our Virginia returns. It asked how much income "you" (seeming, based on past questions, to mean "Nathan" and not "Gailynn") made in Virginia. It imported the amount of income that I, Nathan, made in Virginia. I did not notice until the second-to-last step that it in fact had been asking about BOTH of our incomes. The system absolutely SHOULD HAVE CAUGHT this, because it calculated a NEGATIVE income in Virginia, which is obviously impossible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
VERY ACCURATE
on April 12, 2026
Posted by: JRRR1980
from Dallas, TX
EASY TO FOLLOW FORMS AND VERY ACCURATE & COMPATIBLE
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax got me money back !
on April 12, 2026
Posted by: KimmieG7
from Florida
Quick & easy. Thank you for getting me money back!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We loved reading your feedback! It’s great to hear that we could help make this tax season a rewarding one for you. We look forward to helping you find those same wins next year."
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First Time Struggle
on April 12, 2026
Posted by: TurboTax Newbie1
from Georgia
I feel like at the end of the day, my taxes are correct, but... it took me hours because it kept having me review things that I ended up not needing to do. Since I was new to using TurboTax, it worried be because I was afraid I was missing something. It was much more involved than I expected. I did ask for help twice and the folks were very nice and helpful. This was my first time going through the process. I'm hoping next year will flow smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Stop trying to sell me extras
on April 12, 2026
Posted by: You suck turbo tax1
from Montana
Quit trying to sell me upgrades just let me file my taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX is excellent
on April 12, 2026
Posted by: ed2192
from 5808 Flor del Rey NW, ADDRESS 2 (OPTIONAL):
easy to use. when my return was rejected by the IRS fixing it was easy
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax review 2025
on April 12, 2026
Posted by: Brentmer
from GA
Step by step flow is great. Great detail and helpful screens.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax great
on April 12, 2026
Posted by: Aida2025
from South Carolina
This is the first time i have done turbo tax on line. Very Good!
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com