Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax online worked great.
on April 12, 2026
Posted by: DuckRussell
from Louisiana
I paid for and downloaded the desktop version. When I tried to install it I got an error message saying that I needed Windows 11 (I have Windows 10). I tried to install Windows 11 but my computer was too old. So I used the online (free) version of Turbotax which worked great. But I didn't get to use the version I paid for.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TubroTax makes tax filing painless
on April 12, 2026
Posted by: E215
from TX
Intuitive and painless filing using TurboTax, user friendly interface
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on April 12, 2026
Posted by: Pamella1025
from Maryland
The step by step process for preparing my taxes was meticulous but easy to follow. Also, help was readily available by phone within less than 5 minutes, with a real person! I will use TurboTax again, definitely!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy-peasy
on April 12, 2026
Posted by: Piggy26
from California
I interacted with a product expert who was very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s rewarding to hear that our experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Really frustrating trying to get past final check
on April 12, 2026
Posted by: MJKLOPQRS
from Iowa
Your error messages are opaque and I had to go dig for places to put information that you never asked me for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is mediocre
on April 12, 2026
Posted by: Paul1573861
from Massachusetts
TurboTax gets more painful to use each year, in terms of its internal features. There are many prompts and nag screens that try to upsell you and cross sell additional Intuit services. These add a little time and a lot of irritation for negative benefit. The state return for Massachusetts is poorly supported with minimal explanation of differences between MA and Federal tax rules. The TurboTax help and support system is quite poor and limited mainly to explaining the weird menu structure that makes it hard to navigate around the return when it is being prepared. However, I found that I could very easily get much more useful help by having a Gemini chatbot window open on my secondary screen. This provided answers to many questions where Turbotax sends you to review superficial help screens and then to a bulletin board community answers page. Unfortunately the switching cost to move away from Turbotax is high, so I will continue to use the product but I'd advise people with reasonably complicated tax circumstances to consider other products carefully before committing to Turbotax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
ttt
on April 12, 2026
Posted by: tttgikuhpiuyh
from California
I felt tricked sharing my information and could not figure out how not to share, not so happy about that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best way to do taxes - federal & state !!!
on April 12, 2026
Posted by: Ken M 2
from Colorado
Easy, efficient, quick, and simple !!!
Worth the cost = a truly good value.
Worth the cost = a truly good value.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com