Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,288 Reviews)
Rating breakdown 87,288 reviews
5 Stars
64,841
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,889
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Gone downhill
on January 28, 2026
Posted by: Disappointed2026
from FL
Harder than previous years. Government pin given in previous year never works on your site resulting in a long process of verification. While looking for spouses driver license Info you timed me out and I had to redo some info. You advertise free filing then charge a fee. HR Block is much easier and I will use them going forward.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Beware! Hidden fees!!!!!!!!!!!!
on January 28, 2026
Posted by: Anonymous
from ohio
I have used this service for years for free and now they've added some costs to it that I wasn't expecting.
Will probably look around for a different service next year.
Will probably look around for a different service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 28, 2026
Posted by: MooreFamily5
from GA
Fast, Accurate, Convenient, and easy!!! TurboTax walks you through each and every step along the way...
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a trustworthy resource!
on January 28, 2026
Posted by: ToneyBry
from PA
I love the accuracy TurboTax has at pre-filling my forms. Spot on accuracy! I also appreciate the feature of saving my progress along the way.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo!!
on January 28, 2026
Posted by: Cctutt
from Connecticut
Been using this software since 2012. I love it, its easy and accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great tax
on January 28, 2026
Posted by: stevev1968
from 414 E ELM AVE
great software easy to use will use again next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the best
on January 28, 2026
Posted by: 860joey
from ct
doin this since 18. best there is never had a pr oblem
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 28, 2026
Posted by: Isabel c
from Maryland
Good guidance on handling my tax return 2025 thanks
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com