Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,449 Reviews)
Rating breakdown 87,449 reviews
5 Stars
64,940
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love Turbotax
on January 27, 2026
Posted by: Viviriskius
from Texas
very nice job and guidance through working on it..
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
wow what a scam
on January 27, 2026
Posted by: JP1900000000
from new jersey
TurboTax advertises “free filing,” but that was not my experience. I had a very simple tax return with nothing complex, yet I was still charged for federal filing. As someone with a background in accounting, there was absolutely nothing about my return that justified additional fees.
The platform repeatedly steers users toward services they don’t need, such as audit defense and “additional deduction searches,” marketing them as if they are essential or likely to uncover money that may not even exist. For the average filer, these add-ons feel unnecessary and fear-based rather than helpful.
The overall experience feels intentionally designed around dead ends and pressure tactics. Permissions and paid features are presented as if they are required, often without a clear or obvious way to skip them. One example is the push to pay a $35 fee for “faster” direct deposit, even though depositing your refund into your own bank account is already free through the IRS.
Very little is explained clearly, and avoiding fees requires actively hunting for buried alternatives. It feels misleading and manipulative rather than transparent or user-friendly.
Beware of the hidden paywalls — there are ways around many of them, but you shouldn’t have to fight software that advertises itself as “free.”
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax is a scam
on January 27, 2026
Posted by: Emuana
from PA
Gives best return out of all the "free" software out there, their use of free is just a marketing tool. Be prepared to pay just to file be it them forcing you to upgrade to deluxe or an extra $50 charge to pay with your tax return money, on top of the extra charge for them finding you a tax break. you shouldn't have to pay for deluxe because you qualify for a 401k or Roth IRA credit. easy to use but they hide all of the fees until the end. DO NOT BELIEVE THE WORDS FREE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo is great
on January 27, 2026
Posted by: Max140
from Mississippi
Everything went very well tonight.. I had no problem filing my taxes this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo25
on January 27, 2026
Posted by: Murpher
from mo
feel like they shoved me over to pay the higher price instead of free version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works great
on January 27, 2026
Posted by: Anonymous
from Charleston WV
Always use it , simple and fast keep up the great work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great and easy
on January 27, 2026
Posted by: th1121
from michigan
very usefull and easy to use. took a lot less time then i thought it would,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Accuracy
on January 27, 2026
Posted by: LaTanya1111
from WA
It was a good experience. I will use them again. thank you
Written by a customer while visiting turbotax.intuit.com