Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,291 Reviews)
Rating breakdown 87,291 reviews
5 Stars
64,843
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is Wonderful!
on January 28, 2026
Posted by: Kathy89
from Texas
TurboTax was super helpful with guiding me as I filed my own taxes for our family!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it's fine
on January 28, 2026
Posted by: sack cloth
from Michigan
I found it to be ok but some areas were a little confusing but I got through it
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Helps Me Sleep At Night
on January 28, 2026
Posted by: lilmatchgyrl
from Minnesota
There are few things you can depend on these days and Turbo Tax is one of them. Thank you my Turbo Tax Team!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
everything good
on January 28, 2026
Posted by: jcpsap
from Ohio
Filing was easy - no Issues as prompts were helpful
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 28, 2026
Posted by: Rocky10102022
from SOuth Carolina
Use all the time to file. Easy process to file with.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too Many Extra Fees
on January 28, 2026
Posted by: Tax Filer 601
from OH
I like the ease of use. I don't like all the added fees at the end that I can't undo. I did not want early return but could not undo/decline ($40) without starting over COMPLETELY!
Deluxe- $49 Federal, State- $39, ERPS Fee- $35 and RPS- $40.
Deluxe- $49 Federal, State- $39, ERPS Fee- $35 and RPS- $40.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not Free
on January 28, 2026
Posted by: Deeznutz6969
from New York
Was suppose to be free, but was not. Highly upset about it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks yall
on January 28, 2026
Posted by: Bandy6
from Oklahoma
always easy to use, and very user friendly! Thanks Turbo tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com