Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,292 Reviews)
Rating breakdown 87,292 reviews
5 Stars
64,844
4 Stars
9,599
3 Stars
4,248
2 Stars
2,711
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
EASY TO USE
on January 27, 2026
Posted by: DUNVAR
from tx
i chose the deluxe turbo refund fee and it was not necessary to pay for that service because it is very easy and simple to do your own taxes with turbo. the only thing that I did not like is that they charge you even to deposit on your bank account.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 27, 2026
Posted by: kate152024 222222
from oregon
amazing thank youso much it was easyhhhhhhhhhhhhhhhhhhhhhh
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is wonderful
on January 27, 2026
Posted by: Chrissy09w
from Florida
Turbo tax I easy ,you have to have everything right or you will keep getting rejected
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed Returning User
on January 27, 2026
Posted by: Kim M D
from Ohio
I have used Intuit Turbox Tax for many years. This is the first time that I have EVER be dissatisfied with the product. It took me 4 days to file a simple tax return. I had to keep trying to figure out how I ended up in Expert Assist Delux mode and then trying to figure out how to get out was even more of a challenge and other features within the site gave me issues. Also, I understand that Turbox Tax needs to make money, but some of fees can be a bit much. I spent $128 dollars in fees just to file a $340 tax return. That's ridiculous! I know there is a "free" version but is it truly free? Now I see why the IRS is trying to make a way for tax filers to file direct in more states instead of using products like Turbo Tax. Hopefully, next year will be better. Once upon a time I highly recommended Turbo Tax to many people.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always easy to use.
on January 27, 2026
Posted by: SunshineGS
from Missouri
I have been using Turbo Tax many years. Never had any issues.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never again
on January 27, 2026
Posted by: Lisapole1
from Nevada
It says file for free and you charged me 80.00 dollars
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Don't waste your time.
on January 27, 2026
Posted by: ThisCompanyisAScam
from Texas
Over $120 just to file my incredibly basic taxes and get my money directly deposited into my account is egregious and embarrassing. Whod've thunk that a company that has been "helping" people file their taxes for generations would choose to squeeze any penny they can. How are you gonna charge me for wanting direct deposit and then charge me again for actually using the direct deposit. $35 just to autofill info you've had for years. What a joke.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 27, 2026
Posted by: lev2004
from florida
very easy to use and helpful easy options. Very detailed
Written by a customer while visiting turbotax.intuit.com