Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,444 Reviews)
Rating breakdown 87,444 reviews
5 Stars
64,935
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Very Easy
on January 23, 2025
Posted by: KH0489
from Martinsville Va
Very quick and easy process. Never have any issues processing my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy and relaxed
on January 23, 2025
Posted by: turbotax is tubular
from breckenridge colorado
good to use. easy to follow the steps. very helpful tips.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrating
on January 23, 2025
Posted by: Yw251
from Fl
I used the app on my tablet at first. It was slow and glitchy. Switched to the phone, that was fine. The whole process took too long to enter just a few forms. It keeps returning to items I've already completed. Frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ehhh
on January 23, 2025
Posted by: Banana10002
Think it is kind of a scam how much they charge to file taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Great with the exception of hidden "premium" fee
on January 23, 2025
Posted by: SeanDoesTaxes
from Los Angeles, CA
Overall, the software is easy to use and very thorough. It eases you through the process and makes it easy to input your information. They do constantly try and upsell you to a more expensive package, which is fine. I get it, Intuit is a business and they're trying to promote themselves. However, the issue is that at the end of the line when you've done everything to get all your info together, they tacked on an extra fee for "premium services" that had never been mentioned, and also with no way to de-select it. In my case, it was 50% more than what I was initially sold on. I wouldn't mind paying for whatever this is, but only if Intuit had been up front about the fee instead of springing it on me at the last minute by surprise and with no explanation. It would be a five-star product if not for this less-than-transparent billing.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful
on January 23, 2025
Posted by: Fuzz you
from Florida
Everything was simple and easy to do will be back next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbotax
on January 23, 2025
Posted by: shanita3
Easy to do my taxes and they have you review your taxes several times before sending them.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy !!!!!!
on January 23, 2025
Posted by: MandaPanda9889
from Arkansas
So, so very easy!!! Everything about this Turbo Tax was easy!!!
Written by a customer while visiting turbotax.intuit.com