I've used it for several years now - very easy to use for someone like me who doesn't know much about taxes. I also really like that it remembers my info from year to year so it's gotten faster and faster to file every year.
Turbo tax was great. Some things could be changed. Like charging turbo tax money to pay with refund. If we are choosing to use our refund to make a payment we should not be penalized for it.