Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,296 Reviews)
Rating breakdown 87,296 reviews
5 Stars
64,846
4 Stars
9,599
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Ridiculous
on January 26, 2026
Posted by: Brina19
from Chelsea, MA.
Very annoyed! when you hit the back button to edit, it completely kicks you out to the main screen. Then you have to play the search game, and go over everything AGAIN. More hectic compared to before, to many steps to go through. also, over charging when its supposed to be free ?! scam. paying $128, instead of $30, for what? I didn't use a live agent!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tried and True!
on January 26, 2026
Posted by: Scrollverine
from AL
I have been using TT since it was sold by CD! always easy to use, but i have always been a simple filer! Still perfect for me to get it done the day the IRS accepts!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Being Over Charged with no explanation!
on January 26, 2026
Posted by: dougie209
from Tennessee
On my price preview I am being charged $49.00 for Turbo Tax online Do It Yourself Deluxe 2025 and $40.00 for Turbo Tax online Refund transfer Service Subtotal for $89.00
When I printed out Summary of Terms I am being charged an additional $40.00 for Additional Products and Service Purchased. There is no explanation of these products and services. I did not request any additional products and services.
When I printed out Summary of Terms I am being charged an additional $40.00 for Additional Products and Service Purchased. There is no explanation of these products and services. I did not request any additional products and services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 26, 2026
Posted by: Chriss3212
from Fl
Great simple interface fast efficient menus great overall experience
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TT meh
on January 26, 2026
Posted by: Annoyz
from WA
Not the best, there were errors on my original tax submission and TT did not catch it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 26, 2026
Posted by: Aracely chapis
from Houston, Texas
excellent service, very rapid service, when I had questions about a question I don't understand, the help on the right right when it pops up it helps me alot to understand.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 26, 2026
Posted by: lochi14
from California
It’s so much easier than do it alone , is so refreshing and this is my second year using this app thank you for all the guidance you provide sometimes things like this are very overwhelming. So thank you
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and fast
on January 26, 2026
Posted by: Austintyn23
from New York
It was fast easy no problems great help I highly recommend it for others
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com