Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,296 Reviews)
Rating breakdown 87,296 reviews
5 Stars
64,846
4 Stars
9,599
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
i bit disappointed
on January 26, 2026
Posted by: ckings34
from texas
It is ridiculous that i get charged 89 dollars to file my own taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Constant attempts to Add expense and Revenue.
on January 26, 2026
Posted by: Hellborn57
from California
Was forced to answer questions about rental. I rent nothing. This was a programming error. The program changes were late and incomplete.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I'll learn how to do my own taxes next year
on January 26, 2026
Posted by: minuskus
from California
$88 to file Federal and State. I have never paid to have my taxes done on turbotax, this is the first year I have ever been forced. I begrudgingly paid. The cherry on top: over $40 to get my return to my own bank account. It's free, of course, if you choose to open a checking account with their partner! Yeah, absolutely bananas the way things flipped so quickly. Over $100 to do most of the work myself. Thank you, turbotax, for giving me the shove I needed to figure out how to do my own taxes next year by myself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fast, easy and reliable
on January 26, 2026
Posted by: BERC
from New Mexico
Turbo tax is easy to use, fast, reliable and user friendly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Why am I keep getting rejected on my taxes
on January 26, 2026
Posted by: LaRoche50
from Jersey City
why am I keep getting rejected on my taxes I don't know my IP pin I lost it so how can I fix my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is GREAT!!
on January 26, 2026
Posted by: TL1085
from Louisiana
I’ve used TurboTax for years and once again it made a complicated tax year way easier than it could have been. We had multiple W-2s, disability income, and a 1099-R withdrawal, and TurboTax walked us through everything step by step and caught all the details correctly. The explanations were clear, the import features saved time, and the refund/amount due updates in real time were really helpful. It gave me a lot of confidence that everything was done right. Worth it for the peace of mind and ease of use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy to file
on January 26, 2026
Posted by: TM1K
from Indiana
Easy to file and straightforward process. I’ll use TurboTax again.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Surprised with fees at the end
on January 26, 2026
Posted by: BT1965
from California
Turbo Tax was fairly quick and very easy. I did get surprised with fees at the end.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com