Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,296 Reviews)
Rating breakdown 87,296 reviews
5 Stars
64,846
4 Stars
9,599
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax was so helpful
on January 26, 2026
Posted by: Juana92
from Ohio
This was such an easy app to use. Thank you! saved us money and time.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 26, 2026
Posted by: jessica888
from new york
i have been using turbo tax for 11 years now and never had any problems. They are great!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fees Upfront
on January 26, 2026
Posted by: TaxfilerXYZ
from AZ
The process is seamless, however the proposed fees and cost are very different than advertised in the beginning. You think its about $40-$49 to file until you are charged for FEDs, STATE and a TurboTax fee.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using for years, no problems
on January 26, 2026
Posted by: Tjo1960
from North dakota
Never had a problem using turbo tax . Doesn't take long to finish once started
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 26, 2026
Posted by: Jo Jo First Timer
from california
first timer - love the accuracy - love the compatibility
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 26, 2026
Posted by: melgame
from Clovis Ca
So easy to use and so quick! Lets you know exactly what to enter.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
great way to do Taxes
on January 26, 2026
Posted by: kmoney2487
from FL
turbo tax is great.
The Guidance is great and easy to work with.
The Guidance is great and easy to work with.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy, but fees add up
on January 26, 2026
Posted by: audreyy225
from Colorado
I have been using Turbo Tax for years. It is easy and convenient. However, I only gave 4 stars because they stack so many fees on and they aren't very clear with the fees. I continue with them though since they save previous information and make it so easy. Just wish they didn't have so many fees. Like why $35 to transfer it to my own bank?
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com