Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,298 Reviews)
Rating breakdown 87,298 reviews
5 Stars
64,847
4 Stars
9,600
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thank you keeping me sane!
on January 26, 2026
Posted by: QRobanna
from Utah
This was the easiest process and it gets easier every year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is very awesome
on January 26, 2026
Posted by: PrettyD 25
from Colorado
Experience was great, fast and very clear. I highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Gone Downhill
on January 26, 2026
Posted by: JimnS
from Florida
Very disappointed with this year's update to the product. I felt like there were at least 4 gimmick pages that made it seem like I had no choice but to pay extra for something when in reality I didn't have to. For example I could get my return fast for $35 or use Credit Karma for $0...I wanted neither option and it was tricky to get to that. Also, the 1099-INT kept asking me for a state and it literally said leave blank if no state is on my form but yet still it kept giving me an error. The AI assist was little help...I live in the free State of Florida I don't pay state income taxes. And now this AI is reordering my words around as I type...ridiculous I'm over this
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome
on January 26, 2026
Posted by: juliemike
from MO
It was simple! The guidance was superb! Quick and easy!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
tURBOtAX is too pricey!
on January 26, 2026
Posted by: bOSStHEYtHEM
from missouri
$88 is insane to charge in the first place, then penalizing people without $88 ANOTHER $40 is diabolical. Yuck!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use. It walks you through it.
on January 26, 2026
Posted by: Clps
from California
Every year with Turbo Tax is a good experience. Anyone can use it, just follow the instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 26, 2026
Posted by: Bear40
from Utah
Very helpful and simple and easy to complete my first time using this to file my taxes.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax, been using it for years!
on January 26, 2026
Posted by: cwillame
from Vermont
My wife and I have been using Turbo Tax for Years. The interface is easy to use and understandable prompts are at every decision point. I did finally hit my first hiccup this year though, as it told me to not use my amended information, but the original non-amended return for identification purposes. It was incorrect in its proposed usage and the return has been rejected once so far. Otherwise, I am very pleased with the services as usual.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com