Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,299 Reviews)
Rating breakdown 87,299 reviews
5 Stars
64,848
4 Stars
9,600
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy app to use
on January 26, 2026
Posted by: PreciousPoohSexykia47
from MI
Easy application to use and follow. However, I wasn't expecting to spend the amount of money that I did to get my refund.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Experience!
on January 26, 2026
Posted by: FoxyLady72
from North Carolina
This was a great and easy experience with filing. I didn't have any problems with understanding the information or process.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax making taxes easier one more year!
on January 26, 2026
Posted by: Fer AS
from Georgia
I enjoy using Turbotax because it is a super user friendly way to understand what are forms needed and go through the process. We got married this year and we were wondering if we would need to hire someone but I told my husband we should try with Turbotax first and then see. We managed to complete our taxes without an accountant and I believe it was pretty accurate.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great!
on January 26, 2026
Posted by: Anonymous
from Tennessee
It was fast and easy, no stress, just follow the instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is giving excellence!
on January 26, 2026
Posted by: ChevB05
from Ca
Very secure and accurate simple to understand. The system was patient with me gathering information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 8, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks TurboTax!
on January 26, 2026
Posted by: ASIL22
from Colorado
Very easy to use as a first time user. Quick, accurate, and simple :)
Response from turbotax.intuit.comBy TurboTax Care Team, March 8, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Must release info to 3rd Parties - don't like this
on January 26, 2026
Posted by: SuckMyNickname
from TN
I like the convenience of filing online, but I don't appreciate turbo/intuit trying to get me to authorize the release of my information each page I click on. It is impossible to get a convenient refund deducted from the return with direct deposit without releasing my information, and because of that, I will go to H&R Block next year, like I use to do. Turbo/Intuit may get kickbacks by making this possible for third parties, but they will also lose money due to customers not coming back because of this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 26, 2026
Posted by: chefwaiterhater
from washington
quick and easy with the steps laid out and explained in terms i can understand.
Response from turbotax.intuit.comBy TurboTax Care Team, March 8, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com