Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,299 Reviews)
Rating breakdown 87,299 reviews
5 Stars
64,848
4 Stars
9,600
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
amazing work
on January 26, 2026
Posted by: rano666
from California
good accuracy
nice compatibility
great features
helpful guidance
nice compatibility
great features
helpful guidance
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on January 26, 2026
Posted by: Chrisw42
from Ky
Great experience with turbo tax they were fast and easy
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Its good
on January 26, 2026
Posted by: Kdlitty
from 707 S Mansfield Dr
Very helpful if you do not care and just want to get it done, but a lot of fees at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
LOVE TurboTax
on January 26, 2026
Posted by: Shel1991
from Kansas
I love how it walks me through step by step and even has explanation bubbles if I don't understand a question. I love how it can automatically pull my W-9's from ADP so I don't have to upload them myself. I have been using TurboTax for at least 10 years and will continue to do so!
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is HORRIBLE
on January 26, 2026
Posted by: Kate15168569
from Texas
Disgusting money hungry company!!! I did my entire taxes myself and you made me upgrade anyway, I finished my entire taxes then you make me update to turbo tax plus at the end?! That’s wrong!! Then charging $40 to use my own return to pay for a program I didn’t even use is absurd!! I have used this program since 2018 and I will not be next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
WOULD NOT LET ME MOVE FORWARD WITHOUT PAYING !!!!!
on January 26, 2026
Posted by: Changing Lanes
from Florida
EASY To file if you have a 1040 (Etc) VERY disappointed in having to pay to file this year. started over refiling twice & still am not certain why the system charged me 124$ !!! Could not get the site to explain WHY i was charge. I clicked "NO" for the upgrades several times. Going back and forth. i would rather have watched an hours worth of commercials. Did not have time to shop around this year. I will be looking for a different, ACTUALLY free service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good and easy
on January 26, 2026
Posted by: Sarah sh
from Ky
No problems with the app and very fast and review over
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Really helpful
on January 26, 2026
Posted by: Jose120508
from Utah
Just helped out a lot, guided me through the process, quick and easy I will recommend to friends and family
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com