Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,301 Reviews)
Rating breakdown 87,301 reviews
5 Stars
64,850
4 Stars
9,600
3 Stars
4,248
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Cost dishonest
on January 26, 2026
Posted by: tax6767
from Ohio
It is a very helpful tool, but I wish that they would be upfront about the cost. Stop saying it's all free when it's not. I like TurboTax, but also when I went to try and ask why I was being charged extra money, I could only talk to an AI chatbot that was asking me for contact info that TurboTax already has. I appreciate that TurboTax helps me get my taxes done in a simple way, but I wish they would be more honest about pricing and limit AI usage.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
12 Years Running
on January 26, 2026
Posted by: KayBee90
from Colorado
Always simple to use. This will be my 12th year filing with Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 26, 2026
Posted by: Dd77yfcyc6rcr6c6ex5e
from Ga
Easy to use
Eeeee yyyy traffic loontoo short
loontoo short
Eeeee yyyy traffic loontoo short
loontoo short
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Advertised as free but always charged
on January 26, 2026
Posted by: Free to File Questionable
from Florida
All though I have been using Turbo Tax for years, I can't understand that I am charged? It says file for free but I always end up paying $89 every single year. Free is supposed to be free. Can someone please give me an explanation for this?
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 26, 2026
Posted by: CDCollins
from Mississippi
Everything was quick and easy as there were no problems
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy!
on January 26, 2026
Posted by: BecMc20
from Kansas
It is quick and easy to understand. They walk you through it step by step. So much less than going some where to have it done. Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on January 26, 2026
Posted by: Ange55555
from Michigan
Easy to navigate and interact with - and fun!! Did not take long to submit.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Its cool
on January 26, 2026
Posted by: Tea40
from Tennessee
It was a little hectic but i got it through and also got a little help.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com