Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,304 Reviews)
Rating breakdown 87,304 reviews
5 Stars
64,852
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Higher Return, Higher Fees
on January 26, 2026
Posted by: HB1999
from Oregon, OR
All of the fees are ridiculous and frustrating. I am not exactly sure how I am getting my state refund when confirming that I am filing. The only positive is that I got a bigger return using Turbo Tax than other sites.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Convenient and easy filing!
on January 26, 2026
Posted by: st1956
from Michigan
I have used TurboTax for the last 15 years I love the ease of filing,, convenience and excellent assistance. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
There's a reason I have used Turbo Tax for years !
on January 26, 2026
Posted by: Boomer2026
from Oklahoma
The way they guide you step by step makes doing taxes stress free, with the knowledge it will be spot on accurate and get you the highest amount that you are entitled to.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good tool
on January 26, 2026
Posted by: Rule_boy
from TEXAS
Great service, although there are many hidden/trick charges that must be reviewed
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax seems to have a lot more fees now.
on January 26, 2026
Posted by: Philly85
from New York
Although turbo tax was not hard to use, I accrued too many fees and will be looking into other options next time. it seems that more are fees are added each time I use turbo tax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome !!
on January 26, 2026
Posted by: em4321
from texas
wonderful experience !! fast and easy proccess, and was completely free.
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Great job turbo tax
on January 26, 2026
Posted by: P sturdivant
from Nc
I was amazed at how much easier it was this year vs last year
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 26, 2026
Posted by: Christmas2
from texas
it was fast and Awesome. the only thing i don't like if filling out this review
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com