Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,304 Reviews)
Rating breakdown 87,304 reviews
5 Stars
64,852
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love the changes and not being forced into things
on January 26, 2026
Posted by: Appared
from Oklahoma
Last time I used turbo tax, they forced me to upgrade unnecessarily without my consent. I went through Taxact the last few years, and this year Turbo Tax offered free filing so I took advantage of it. I like that they changed the way they do things!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 26, 2026
Posted by: Ladykay40
from Texas
I did not but the help from within is always good keep up the good work
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
okay
on January 26, 2026
Posted by: Brad Chief
from new Jersey
I don't mind turbo tax, But ya'll charge too much for me doing it all myself. almost $200 is crazy work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on January 26, 2026
Posted by: Jim791
from GA
In our retired status the process offered the ability to bypass categories that I new weren’t applicable to us while reminding of possibilities for accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is taxing!
on January 26, 2026
Posted by: JustTryingToMakeIt
from New York
Still cheaper than in person tax preparation but prices are too high. Charing $40 to use my federal refund to pay to use Turbo Tax then charging $30 to direct deposit is making the total almost $200 including the minimum fee for the Turbo Tax software is ridiculous for a low income citizen.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick Fast and Easy
on January 26, 2026
Posted by: Patiently waiting NOW
from Georgia
It was great. Fast and to the point. I was able to complete it with little to no questions
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
awesome!
on January 26, 2026
Posted by: Pipersbabe
from me
Very easy to move through. Was able to easily download the software.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Self service
on January 26, 2026
Posted by: Daijourna
from Washington
Love it. Been using them since I was 17. Helps me to understand theway I’m doing everything
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com