Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,305 Reviews)
Rating breakdown 87,305 reviews
5 Stars
64,853
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Taxed
on January 26, 2026
Posted by: Grichey
from Ky
Client for years, they've never failed me yet. Highly recommend
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good filing but misled me on my fee...
on January 26, 2026
Posted by: Debby B 2025 Tax filing
from TN
I thought that I was only going to have to pay $40 but at the end you charged me $89. Not happy with that.
Pros: My employment status changed this year, I moved, I bought or sold investments, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo has been great
on January 26, 2026
Posted by: Eryns1
from New jersey
Have always had a great experience sometimes small issues but they tend to help you with all that
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 26, 2026
Posted by: jmachelski
from Buffalo, NY
Very easy to use, walks you through everything. A+
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great service
on January 26, 2026
Posted by: Kader45
from South Carolina
It could be good . I like that your service that is my first time
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i sugguest you use Turbo Tax too...
on January 26, 2026
Posted by: Rose2026
from South Dakota
Ive used Turbo Tax for 2 years now and would highly recommend it to anyone...
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fee
on January 26, 2026
Posted by: Fee Charged
from PA
I didn't like I had to pay a fee to get my refund directly deposited into my checking account!
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and well organized
on January 26, 2026
Posted by: JWatson1035
from Michigan
User friendly experience. Quick and helpful at every step
Response from turbotax.intuit.comBy TurboTax Care Team, March 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com