Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,305 Reviews)
Rating breakdown 87,305 reviews
5 Stars
64,853
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Paying Multiple Times for One Service
on January 26, 2026
Posted by: ramrdzjr
from Georgia
I understand that there are separate charges for filing federal and state taxes, and I’m not disputing those. I knowingly filed both. What isn’t clear is why I’m also being charged for what appears to be an additional “service” just to transfer my refund.
That’s where the confusion comes in—and even writing this, I’m still not fully sure what that fee actually covered. The entire experience felt like one continuous, guided process where I entered my own information and followed prompts, yet the final cost was broken into multiple charges without a clear explanation of what each one truly added.
If I’m paying for a service, I should be able to clearly understand what that service is. Instead, it felt like I was paying again simply to complete the filing and receive my refund. This should be one clearly priced service, not several loosely explained charges at the end.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy, simple & convenient
on January 26, 2026
Posted by: ANGTurtle28
from TN
Turbo Tax has always been the way to go for filing taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My go to filing system
on January 26, 2026
Posted by: Xiongj
from St. Paul MN
I use turbo tax every year and filing has never been easier
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 26, 2026
Posted by: Gemsbok
from Washington
Excellent, easy access, smooth operation, uncomplicated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
simple and fast
on January 26, 2026
Posted by: skipptoomylou
from mulberry, FL
very easy to use with a lot of helpful info when you're stuck on a question. taught me things I didn't know were available.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 26, 2026
Posted by: Kira45
from Conneticut
Love turbo tax, it is easy fast and accurate, maximum refund!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and quick!
on January 26, 2026
Posted by: JordanD86
from NC
Super reliable and time friendly. I'll keep coming back to turbo tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax rocks
on January 26, 2026
Posted by: Sarel
from North dakota
It's fast and efficient great to work on real fast
Written by a customer while visiting turbotax.intuit.com