Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,305 Reviews)
Rating breakdown 87,305 reviews
5 Stars
64,853
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Quick and easy, but becoming WAY overpriced
on January 25, 2026
Posted by: Zseif23
from Ohio
Makes filing returns easy, fast, and ensures accuracy as well. Only complaint would be the cost, and the intentional difficulty in declining add-ons or upgrades. If the process was setup to default all selections to the most inexpensive one available, it would be perfect. Instead, they sneak their "Deluxe" or "Max" packages into the review process that, if unnoticed and one doesn't de-select it on that page, then they are basically tricked into paying higher prices for the services, even when the higher priced package is not required for them to file their return. And lastly, I should not have to have over $150 deducted from my refund just to use the basic filing service with early refund processing.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we’re always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax with One Glitch
on January 25, 2026
Posted by: LuluAugust1952
from California
I was very frustrated in the wages/income section. It allowed me to enter my social security and it wouldn't allow me to enter my retirement income. I had to start over as if I never entered it before. Very frustrating and used a lot of my time going back and forth. Other than that I love doing my taxes on Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using turbo tax for years! Love the service!
on January 25, 2026
Posted by: Brdz94
from Tx
I love filing with intuit TurboTax!! I recommend it!
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Sucks
on January 25, 2026
Posted by: awkwardturtle10
from UT
This was my first time completing a joint filing and was probably the most difficult and time consuming process I've ever experienced. It is incredibly frustrating that I had to pay to file my Federal return, and as a result I also was forced to pay for my State filing. All in all, I'm going to be looking to file with another company next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks TurboTax
on January 25, 2026
Posted by: Marsbars33
from arizona
Easy to use, definitely recommend this platform. Not a huge fan of the sneaky pricing and being hounded for add-ons. But way better than dealing with people.
-godspeed
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
its a rip off now.
on January 25, 2026
Posted by: overit25
from louisiana
150 bucks to do the most basic filing. the charges never stop. you get to a page and the add a fee. this will probably be my last year using turbotax. i could use a local person for the same or less.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great, just confused by questions...
on January 25, 2026
Posted by: Icam
from TX
I found it confusing when trying to add in HSA information. I did not contribute to my HSA in 2025, but did use some for medical expenses. I didn't have HSA
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax- Life Saver
on January 25, 2026
Posted by: Amiela
from Washington
Very easy to use, loved the guidance through the whole program,
Written by a customer while visiting turbotax.intuit.com