Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,305 Reviews)
Rating breakdown 87,305 reviews
5 Stars
64,853
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
thank you lots turbo tax
on January 24, 2026
Posted by: riahope
from culbertson, mt
i always have a hard time verifying my identity because of my physical address. my house only became visible on google maps just last year when google finally went through all of the streets instead of just the highways. other than that i've been satisfied with turbo tax. fast and efficient! thank you
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved TurboTax
on January 24, 2026
Posted by: JB1525
from Georgia
I loved it! I am a first time tax filer on my own and TurboTax made the process so simple and seamless!
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
user friendly
on January 24, 2026
Posted by: 2kids taxes
from massachusetts
easy to use and help is right there and doesn't take forever
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to do
on January 24, 2026
Posted by: Anonymous
from texas
loved how easy and step by step instructions were. thank you
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome
on January 24, 2026
Posted by: Ryker70000
from washington
fast and helpful when i need answers. I got the right information and was able to finish my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on January 24, 2026
Posted by: CoryWestfall
from Missouri
Price costs to much for do it yourself . It needs to be cheaper.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great
on January 24, 2026
Posted by: akia26
from ms
easy to understand, follow and use. been using it for years
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Scam tactics
on January 24, 2026
Posted by: Aggravated1111111
from La
The 2 stars is because of the fee for no reason. I understand the fee for the federal overtime box. However, this was not the case for state. I should not have been charged for state. I would like a refund of 39 dollars.
Written by a customer while visiting turbotax.intuit.com