Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,305 Reviews)
Rating breakdown 87,305 reviews
5 Stars
64,853
4 Stars
9,600
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Worth It!
on January 24, 2026
Posted by: jujuM25
from Missouri
I love using turbo tax, I wasnt able to use it last year due to my deployment area in the world but they did not let me down this year. Thankyou so much for everything.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed
on January 24, 2026
Posted by: Jolly TaxPayer
from WASHINGTON
I've used TurboTax to file my taxes every year since 2009. Im honestly pretty disappointed this year. I wasnt allowed to file without consenting to services I didn't want twice. And then lost over 100 on my return when I couldn't get the purchase covered with my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax
on January 24, 2026
Posted by: Zay999
from Colorado
They advertise it is free to file, but why did I get charged?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the app to go!
on January 24, 2026
Posted by: Bob_ILI
from Texas
4rt year using TurboTax, every year there is something different in my tax return and TurboTax help me to make sure everything I enter is accurate and I don't miss anything.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Not sure why I stopped using TurboTax
on January 24, 2026
Posted by: Doc1027
from Florida
I used to use turbotax in the past. Decided for some reason having someone prepare my taxes was better. Coming back to turbotax I have realized I could have saved myself a lot of headache and money.
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on January 24, 2026
Posted by: fout62
from Wisconsin
It detailed all my deductions in an easy format, yay
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TOO EXPENSIVE
on January 24, 2026
Posted by: HONEST2006
from NYC
EASY TO FILE BUT TOO EXPENSIVE TO FILE. IT SHOULDNT COST ME $167 TO FIL MY RETURNS GIVE A DISCOUNT TO THE CUSTOMERS SOMETIMES DANG
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
FAST DYI
on January 24, 2026
Posted by: Donald FROM TREGO
from wi
FAST FROM HOME DON'T NEED TO GO AND MAKE APPOINTMENT
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com