Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Over it! Paid $88 to do myself.
on January 24, 2026
Posted by: Charity01
from Mississippi
Very pushy! Can’t get your full refund without paying extra. I had to pay $88 upfront to do everything myself! Would cost the same to go somewhere else a less stress on me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
did ok
on January 24, 2026
Posted by: Rebah31628
from florida
took a bit, help wasn't really helpful with questions. Some questions could be misunderstood
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo is awesome
on January 24, 2026
Posted by: mark 2026
from texas
TurboTax is a popular tax-filing software known for being easy to use and helpful, especially for people who are not familiar with doing taxes. The program walks users through the process step by step with simple questions, which makes filing less stressful. It also allows users to upload tax documents, such as W-2s, which saves time and reduces errors.
Another positive feature of TurboTax is the support it offers. Users can access help articles, chat with support, or even get assistance from a tax professional if needed. This makes it a good option for people who want extra guidance while filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple to use
on January 24, 2026
Posted by: RitaGR26
from Tennessee
I was very nervous but TurboTax made it very simple to follow and put me at ease.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is AWESOME!!!
on February 4, 2026
Posted by: Mandi0515
from Texas
Great experience, easy to follow and great resources
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on January 24, 2026
Posted by: ASAP123
from Texas
It was efficient and great. Would recommend and it was easy to follow along and get questions answered.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Good
on January 24, 2026
Posted by: m00n33
from CO
We have been using Turbo Tax for many years. Its is very user friendly and easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo sucks
on January 24, 2026
Posted by: Neen12
from IL
charging to file taxes is annoying We already pay a bunch
Written by a customer while visiting turbotax.intuit.com