Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
SO EASY!
on January 24, 2026
Posted by: Delvaun216
from Virginia
Easy to use! I ended up being refunded than I would have ever guessed since it walked me through the process step by step offering suggestions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
No more standard do it yourself filing.
on January 24, 2026
Posted by: 1DISSATISFIEDCLIENT
from allover
This is the last time I will be filing with turbotax. I filed with turbotax for a long time now, and always gave me the option to file standard DIY method. Now its forcing me to pay a deluxe upgrade without offering me a standard file. And they get you at the end of filing. When your already done with your taxes and its ready to file. In the beginning it stated it was letting me file for free, at the end after i completed my returns. They give you no other option but to charge. Like I said, I USE to like turbo tax, but now, I will not be filing with turbo tax any longer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great stuff
on January 24, 2026
Posted by: turbo P Man
from IN
so easy 20 years in a row with no problems this year 15 minutes and doubled my return
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 24, 2026
Posted by: genni549
from Colorado
TurboTax is a great product that makes an otherwise tedious and confusing task very simple. It is accurate and helpful.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
ripped off
on January 24, 2026
Posted by: Anonymous
from arizona
you are crooks because I got 0$ from fed back and 25$ from state, and you charged me 96$ to file from the free file turbotax edition
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Software is easy to use and provides guidance
on January 24, 2026
Posted by: DragonLady2026
from North Carolina
The software is very easy to use and provides cler and concise guidance to do your taxes. The only dislike was the constant pressure to upsale the product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is helpful
on January 24, 2026
Posted by: Ernandeb
from Texas
I have used TurboTax for years now. I am very impressed on how smooth using TT can be. Even with added expenses or added income, TT seems to work wonders on putting things together.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy to follow
on January 24, 2026
Posted by: Cardinal57
from CT
I did my taxes myself with the help of Turbo Tax and it was very easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com