Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
EFiling
on January 24, 2026
Posted by: Squirt4242
from Indiana
It was difficult to navigate through all the questions
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love it
on January 24, 2026
Posted by: Lewis r l
from Texas
I enjoyed the helpful information and the guidance throughout the process it made it easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax is okay. Not terrible, not great either.
on January 24, 2026
Posted by: Jonanimal
from VA
Every year it gets more slippery and sneaky with the random little fees for this or that convenience they try to get you for. It's annoying, but otherwise it was done quickly enough. But then again my return wouldn't be complicated no matter where it was done at.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a cheat
on January 24, 2026
Posted by: Cindy67k
from Kentucky
This was supposed to be free but you charged me anyways and it's not right. You cheated me out of my full return because I was doing this on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 24, 2026
Posted by: David 2026
from Georgia
It was awesome and easy to work with step-by-step. Instructions was great.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and accurate
on January 24, 2026
Posted by: jskelton06
from Illinois
Easy and accurate with guidance and references for questions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go!
on January 24, 2026
Posted by: MoCoHokie
from Virginia
Turbo Tax was very user friendly. Cost comparable with our local CPA. Very convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 24, 2026
Posted by: stru
from ca
good experience made it easy, I sue turbo tax every year never disappoint
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com