Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Charging is NOT free
on January 24, 2026
Posted by: Grandma37
from Pennsylvania
Charging for doing it myself is ridiculous. I click on do it for free, but it's NOT free. False advertising and nickel and diming is crazy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on January 24, 2026
Posted by: Slim Jim jr
from Tennessee
Very easy to navigate with step by step guidance Quick and easy
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on January 24, 2026
Posted by: Jeniwayt
from California
I have used turbo tax for the last 30 years. I love it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy to use
on January 24, 2026
Posted by: Dano151
from Washington
very easy to use and if you don't know what something is it's easy to find out how to correct your mistakes
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
MRS
on January 24, 2026
Posted by: 1111122222
from INDIANA
GREAT 11111111111111111111111111111111111111111111111111
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Won't use again.
on January 24, 2026
Posted by: Molo1980
from Tn
I'm not satisfied at all with being told it's 40 and then it's 124 at the end I won't use this app again nor tell anyone to use either. That's just not right
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on January 24, 2026
Posted by: Lu81
from Ia
It was easy to use and quick no problems with it and answered my questions
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use it every year.
on January 24, 2026
Posted by: Aude2583210705
from PA
I use turbo tax every year for the past 15 years. Very easy to use, helpful and interactive.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com