Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Have used for 30 years
on January 28, 2026
Posted by: DLC1979
from PA
It was discouraging but working through turbo tax made it easier
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too Expensive for Lower-Income Filers
on January 28, 2026
Posted by: MrJosemond
from Florida
TurboTax is overpriced and feels designed to squeeze people who can least afford it. What starts as “free” turns into surprise charges once you get deeper into the process. Lower-income filers shouldn’t have to choose between paying a big fee or struggling through confusing alternatives. Tax filing should be straightforward and free for those who qualify, not a cash grab.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is a great website
on January 28, 2026
Posted by: quitaaaa1
from Virginia
great website i use this website every year never gave me problems.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
There’s cheaper options
on January 28, 2026
Posted by: Takeitallwhydontyou
from Ca
Too expensive. It’s easy. But 160 bucks. It used to be 30 then 80 now this. As if people aren’t broke enough already.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was awesome
on January 28, 2026
Posted by: JazzGR
from New York
First time and I’m amazed how easy it was to use TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Filing is made easy.
on January 28, 2026
Posted by: Hey Mitton
from Alabama
Format of input of information is clear and easy to enter.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 28, 2026
Posted by: RMARTIN2
from Florida
Turbo Tax makes filing taxes so easy! As a single mom, this is cost effective and quick. Thank you Turbo Tax!
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for sharing your review! We're so glad that our pricing met your expectations, and we hope to assist you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very thorough
on January 28, 2026
Posted by: CollMac34
from FL
It's very secure and thorough. Took longer than expected, but successful in completing all necessary areas to ensure correctness accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com