Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Have used for 30 years
on January 28, 2026
Posted by: DLC1979
from PA
It was discouraging but working through turbo tax made it easier
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
TurboTax is overpriced and feels designed to squeeze people who can least afford it. What starts as “free” turns into surprise charges once you get deeper into the process. Lower-income filers shouldn’t have to choose between paying a big fee or struggling through confusing alternatives. Tax filing should be straightforward and free for those who qualify, not a cash grab.
First time and I’m amazed how easy it was to use TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
It's very secure and thorough. Took longer than expected, but successful in completing all necessary areas to ensure correctness accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.