Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
don't bother, use an accountant!
on January 24, 2026
Posted by: sjeis
from NY
Horrible this year. Fees are OUTRAGEOUS, forces long form (extra $$ of course) for ONE form that makes ZERO difference,
Program CONSTANTLY crashing, took hours to complete which was of course not reflected in total time.
last year for me, and I've used over 30 years. Complete JUNK now.
Program CONSTANTLY crashing, took hours to complete which was of course not reflected in total time.
last year for me, and I've used over 30 years. Complete JUNK now.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it
on January 24, 2026
Posted by: SET22
from Texas
The process is fast and secure. I have been using TurboTax fo
yers.
yers.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
"Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was Excellent
on January 24, 2026
Posted by: Kate281031
from pa
complete easy experience Turbo Tax you rock - done!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
"Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy to use
on January 24, 2026
Posted by: Jerry Hibbs
from Florida
Could not have been easier and the price is great too!
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Leap of faith
on January 24, 2026
Posted by: pwk76
from MO
I have used Turbo Tax for many years, I felt very comfortable having a disc or a registration number to reassure me that the information I was giving out was being held in a strict and confidential nature. This year's online service has been a leap of faith for me.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
"We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!"
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWSOME
on January 24, 2026
Posted by: COVINGTON CREW
from TEXAS
THEY FOUND ALL OF TAX DEDUCTIONS AND HELP ME MAXIMIZE MY TAX RETURN.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
"Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was 0k this year
on January 24, 2026
Posted by: Susie1468
from Independence, Missouri
Everything went well. I will use your services again next year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 19, 2026
"Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ITS OKAY TO USE
on January 24, 2026
Posted by: dreydon
from GEORGIA
WAS EASY TO USE JUST MAKE IT MORE LESS ON TIME
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Written by a customer while visiting turbotax.intuit.com