Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,306 Reviews)
Rating breakdown 87,306 reviews
5 Stars
64,853
4 Stars
9,601
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
First time user
on January 23, 2026
Posted by: Cici82
from texas
This was my first time doing this on my own after it was recommended by all my co-workers. This was much more affordable than other agencies, and it was not hard at all to do.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbos tax is awesome
on January 23, 2026
Posted by: Mnys
from Indiana
It was so easy and quick to do with no problems at all
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on January 23, 2026
Posted by: Anonymous
from TEXAS
EASY TO USE FAST STEP BY STEP INSTRUCTIONS. NOT HAPPY WITH THE ADDITIONAL FEES
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Simple & Straightforward
on January 23, 2026
Posted by: Josephinemarie
from Ohio, OH
fast, quick, easy. a bit pricey, $200 in fees overall. but very simple so definitely paying for convenience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 23, 2026
Posted by: Sam1793
from Nebraska
I enjoy being able to do my taxes from home. Very easy to input information and complete everything!
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
should not be reviewed this early in the process
on January 23, 2026
Posted by: D196811
from SC
I think it is a little early in the process to rate and review TurboTax since my taxes have not been returned yet
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
legit why is it not free any more
on January 23, 2026
Posted by: ihateyou4
from colorado
a scam a scam a scam a scam a scam a scam a scam a scam
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to use
on January 23, 2026
Posted by: Lucal
from Mo
I used the do it by yourself and it was very helpful guiding me and the format wasn’t confusing it’s definitely user friendly and the taxes appear to be accurate
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com