Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is great!
on January 28, 2026
Posted by: FeatherH
from 4815 Portsmouth Boulevard
Turbo Tax is very helpful. I will continue to use them!
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
T
on January 28, 2026
Posted by: Houda0912
from Mi
TurboTax is a tax filing software that helps people prepare and file their taxes online. Overall, I think it is very easy to use and good for beginners because it guides you step-by-step and asks simple questions instead of making you fill out complicated tax forms. It explains things clearly, which makes the process less stressful, especially for first-time filers or students.
One thing I like about TurboTax is that it can automatically import W-2 forms and check for deductions and credits, which saves time and helps prevent mistakes. It also allows you to file electronically and get your refund faster with direct deposit.
However, the biggest downside is the cost. Many features require upgrading to a paid version, and the price can add up quickly. Sometimes it advertises “free filing,” but not everyone qualifies, which can be frustrating.
Overall, TurboTax is convenient and user-friendly, but it may not be the cheapest option. It’s a good choice if you want an easy and guided experience, but you might want to compare prices with other tax software before deciding.
One thing I like about TurboTax is that it can automatically import W-2 forms and check for deductions and credits, which saves time and helps prevent mistakes. It also allows you to file electronically and get your refund faster with direct deposit.
However, the biggest downside is the cost. Many features require upgrading to a paid version, and the price can add up quickly. Sometimes it advertises “free filing,” but not everyone qualifies, which can be frustrating.
Overall, TurboTax is convenient and user-friendly, but it may not be the cheapest option. It’s a good choice if you want an easy and guided experience, but you might want to compare prices with other tax software before deciding.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax Awesome
on January 28, 2026
Posted by: Mymichelle1964
from Florida
Fast and easy. Very accurate services. I have used for 15 years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 28, 2026
Posted by: Redfire90
from North Carolina
I have used Tubrotax for many years and never had any issues. Easy and convenient to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is Way Too Expensive
on January 28, 2026
Posted by: Anonymous1881
from Florida, FL
Things that used to be free (like paying for the TurboTax fees from your return) are no longer free. There is a ridiculous amount of verification needed to login, then again to file the return. They try to make filling out everything easy to understand but it is easy to miss things. It is also easy to make a mistake and the system will never catch it. You are definitely getting what you pay for. I guess that is the price of not hiring a professional.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy
on January 28, 2026
Posted by: heatherdd17
from Arizona
It is really easy to work through. I was able to do my taxes fast
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the Elite!
on January 28, 2026
Posted by: Tungfu man
from California
They have provided more help than I ever imagined!
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Failed me
on January 28, 2026
Posted by: TracyRST
from Oklahoma
My filing got rejected because somehow your software didn't complete the 1095 form.
Written by a customer while visiting turbotax.intuit.com