Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Always Easy to Use.
on January 23, 2026
Posted by: Florida Bob166
from FL
Been using TurboTax for 15+ years. Straight forward, easy to use program, especially when you are retired. LOL.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Amazing
on January 23, 2026
Posted by: Alifats
from Maine
It took awhile but it is very accurate! Has Great Features! The Guidance is Great, And very Helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 23, 2026
Posted by: BigBear75
from New Jersey
I love using TurboTax because it’s so easy convenient and so helpful
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Taking my money!!!!
on January 23, 2026
Posted by: TLantz8
from Urbana, IL.
The only thing I do NOT like about Turbo Tax is the fact that I get charged a FEE for using my own bank account instead of Credit Karma bank account!! I have my own and refuse to get something just so I don't get charged from you guys. I mean if I am gonna do all the typing my info in anyways I should be able to have your completely FREE Services anyways that you advertise on TV right now.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Guidance top notch
on January 23, 2026
Posted by: Kgasman
from Indiana
Turbo Tax is great at guiding you through the process of filing taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
switch
on January 23, 2026
Posted by: TT is sly
from Michigan
I chose the free Fed return and $40 dollar state return and paid with a credit card. Seems like a " bait and switch" I was charged $40 + $88 dollars . I couldn't see a way to revise payment
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 23, 2026
Posted by: LilyGerhardt
from Massachusetts
I've used TurboTax for 20 years and never had an issue
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Expensive
on January 23, 2026
Posted by: B Guy
from Ga
Since when did this service that was meant to be free become so wildly expensive!
Written by a customer while visiting turbotax.intuit.com