Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Awesome
on January 23, 2026
Posted by: Workingman445
from Texas
I love how easy it is to file my taxes this way. Love it
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience experience
on January 23, 2026
Posted by: Digger42
from Colorado
So easy to use simple instructions will recommend to others
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Will never use anyone again other than Turbo Tax.
on January 23, 2026
Posted by: bambigirl888
from Florida
Turbo Tax is the way to go! I've been using them for 10 years now and they ever fail me. Highly recommend!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 23, 2026
Posted by: Brigette777
from NY
Enjoy using this service. I have used it for years with no issues
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Efficient TurboTax interface
on January 23, 2026
Posted by: KateX26
from Texas
Good interface, very easy to navigate. Good job to TurboTax team.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Random Fees Added Without Choice
on January 23, 2026
Posted by: feesgalore343
from New York
I've used turbo tax for years, but might not now after being scammed into fees I did not sign up for when using the free version. It refused to let me file my return without upgrading to the paid version, then added fees to file returns, a random fee to get my refund early without letting me back out of it. So now my refund will be almost $200 less than it should be because of fees they forced onto me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax too expensive to continue using.
on January 23, 2026
Posted by: tooooooo
from NM
I have been using TurboTax for at least two decades. It is a very reliable tool. The total charges for using your product and filing electronically is too high. I will be looking for another tax product to use next year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go
on January 23, 2026
Posted by: Turtle 17
from TX
Turbo Tax is helpful and great bon guiding through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com