Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great service
on January 23, 2026
Posted by: Donald316
from Michiagan
Really easy to use. It was self explanatory and easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 23, 2026
Posted by: Mikerome
from Washington, DC
It was simple and straight to the point, at no point did I feel like I was lost or that there was something that I didn't understand.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trash Service
on January 23, 2026
Posted by: FThisService
from Ne
Absolutely trash garbage acts like I’m done and a bout to finish then tells me I have to pay to finish because of some form I can’t fill out without giving them money then they say it’s only gonna be 49$ plus another 39$ then it asks for other 40$ to take it out of my tax return then finally it wants to total it to 180$ without telling me where the extra charge is coming from so they’ll get their money but I’m never using this app again I might as well just go to an accountant and have them do it why should I have to pay you to use the free do it my self option you did nothing but screw me out of $1000 on my return then scam another $200 out of me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Fix it
on January 23, 2026
Posted by: Jbry24
from Kentucky, KY
Couldn't pay for services with card, forced me to pay the additional $40... Ridiculous
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025
on January 23, 2026
Posted by: DJPhotogDoty
from West Virginia
Quick and easy..Thank you for helping me getting this done quickly
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So good!
on January 23, 2026
Posted by: Danay777
from Arizona
Such a great experience and I’ve used them for years!
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on January 23, 2026
Posted by: Tshock617
from california
easy to use and guidance is very helpful been using this for several years now.
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 23, 2026
Posted by: eddie21001
from PA
great program with great people thank you!!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com