Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Frustrating and Not free
on January 23, 2026
Posted by: NotHappy1994
from Fl
They say it's free to file but keep making the price go up when I get to the end of filing. In truth it really isn't free. Then it says it was rejected at first because I didn't create a pin. Very frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 23, 2026
Posted by: Nissssss
from VA
Excellent product and affordable. Easy to complete!
Response from turbotax.intuit.comBy TurboTax Care Team, February 1, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is quick and easy!
on January 23, 2026
Posted by: PeejayJr
from NC
TurboTax makes filing my taxes quick and easy. I really love that it helps with previously used information and transfers the information from my W2 seamlessly.
Response from turbotax.intuit.comBy TurboTax Care Team, February 1, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the best!
on January 23, 2026
Posted by: lizso
from California
I have done my own taxes on TurboTax for the last 6 years and I love it, very easy step-by-step process and super affordable
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good return
on January 23, 2026
Posted by: lilriverdonna
from south carolina
good got it done and filed in a short time thanks !
Response from turbotax.intuit.comBy TurboTax Care Team, February 1, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Good
on January 23, 2026
Posted by: jbeark
from Texas
Everything was good except waiting for the 1099R info to be entered..
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ok
on January 23, 2026
Posted by: Tracy8650
from Ohio
Was ok took a long time think b went b well thank u
Response from turbotax.intuit.comBy TurboTax Care Team, January 31, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 23, 2026
Posted by: Cheeser03
from Wisconsin
TurboTax was quick and easy. Filed jointly in under an hour and a half.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com