Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
state filing wouldn't complete
on January 23, 2026
Posted by: Heather1237
from MS
state filing kept having an "error" pertaining to my name on the form. It kept throwing me back into it to "fix". Now I have to file by mail which is extremely aggravating - especially since I paid to file online.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fraud
on January 23, 2026
Posted by: Sbean12345679
from Tennessee
You guys advertise at 40$ then it’s 100 by the time you file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Scam Likely
on January 23, 2026
Posted by: Crazy Mike
from Nevada
You tried every which way to trick us into extra charges. I can't believe we had to pay $49 just because we had more than $1500 interest
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My go-to for all Tax needs!
on January 23, 2026
Posted by: TLTC6
from 112 Coleman Way
Always quick and easy to use! But knowing there is help if and when needed makes the process so easy!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Awesome!
on January 23, 2026
Posted by: NickOside
from CA
Fairly seamless. Had to dig up some records myself but no real problems. Love the convenience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First time for everything
on January 23, 2026
Posted by: Turbo1960hy
from CA
Oh my goodness, it wasn't as hard as I thought. As long as we have all the information required the process goes smoothly. Appreciate it!
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT is awesome
on January 23, 2026
Posted by: JanP61
from AZ
It was easy to file my taxes I had no need for an assistance
Response from turbotax.intuit.comBy TurboTax Care Team, February 2, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still Love TurboTax!
on January 23, 2026
Posted by: BobTinTN
from TN
After all these years of using TurboTax, it's still my go-to. I've looked at, and started to use, other programs but, this is still the easiest and best!
Response from turbotax.intuit.comBy TurboTax Care Team, February 1, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com