Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,308 Reviews)
Rating breakdown 87,308 reviews
5 Stars
64,853
4 Stars
9,603
3 Stars
4,249
2 Stars
2,713
1 Star
5,890
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on January 22, 2026
Posted by: LoriPAK
from AK
Always good app to work with. Been using this app for years. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Suggested Improvements
on January 22, 2026
Posted by: nonyha
from California
I would prefer to search a topic and be able to jump to that in the tax form, this only works for some features. I also would prefer to tab through each page as if I were viewing the paper document
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was easy
on January 22, 2026
Posted by: maui2024
from Boston
Had a great experience it was very helpful Will definitely use it again next year.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on January 22, 2026
Posted by: MIPE
from FLORIDA
FAST AND EASY. TURBO TAX IS TH GREATEST WHERE YOU DONT HAVE TO BE A CPA TO DO YOUR TAXES
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax related to Form 1098-A (Health Insurance
on January 22, 2026
Posted by: MILTGOW
from Georgia
I am writing to formally complain about an issue I experienced while using TurboTax related to Form 1098-A (Health Insurance Marketplace Statement).
I needed to delete Form 1098-A due to an error, but the system would not allow me to remove it. When I contacted support, I was told that the only solution was to create an entirely new profile and start my tax return over from the beginning. This was extremely frustrating and time-consuming.
I spent a significant amount of time going through various steps and troubleshooting on my own in an effort to avoid starting over. Simply searching for alternative ways to delete the form eventually led me to the correct solution—something that was not clearly explained or guided by TurboTax support.
Because of this issue, I was unable to file my return electronically until the form was deleted, despite the error not being my fault. This created unnecessary delays and stress during an already important process.
I believe this reflects a lack of clear guidance and system flexibility, and I hope TurboTax will address this issue so other users do not encounter the same problem. Customers should not be forced to restart their entire tax return due to a single form error.
I needed to delete Form 1098-A due to an error, but the system would not allow me to remove it. When I contacted support, I was told that the only solution was to create an entirely new profile and start my tax return over from the beginning. This was extremely frustrating and time-consuming.
I spent a significant amount of time going through various steps and troubleshooting on my own in an effort to avoid starting over. Simply searching for alternative ways to delete the form eventually led me to the correct solution—something that was not clearly explained or guided by TurboTax support.
Because of this issue, I was unable to file my return electronically until the form was deleted, despite the error not being my fault. This created unnecessary delays and stress during an already important process.
I believe this reflects a lack of clear guidance and system flexibility, and I hope TurboTax will address this issue so other users do not encounter the same problem. Customers should not be forced to restart their entire tax return due to a single form error.
Thank you for your attention to this matter.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 22, 2026
Posted by: amber0586
from texas
I love how easy it is. Walks you through everything
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 22, 2026
Posted by: Kryst327
from Georgia
Really fast and easy. Didn’t take long and helpful
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on January 22, 2026
Posted by: Ray626
from Richmond, VA
Quick and easy!! Accurate and Reliable! Thanks Turbo tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com