Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Miserable tax software
on April 14, 2026
Posted by: Aven73
from Oklahoma
Turbo tax tries the best it can to steal as much money from you as possible. If you can find any other site besides this one, please for god's sake use it. I will never be using turbo tax again after this disaster of a tax filing session.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 14, 2026
Posted by: Evied74
from Florida
Turbo Tax simplified my tax filing and was quick and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sad
on April 14, 2026
Posted by: Sadder2
from Louisiana
the fee is outrageous. You guys took $200 of my $500 refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I Have been bamboozled
on April 14, 2026
Posted by: Admary
from Massachusetts, MA
Turbo Tax said I did not have to pay, that this is a free filing service. If you want to pay for an adjustment that offers more, you may. But Nooooo I had a simple w- 2 and a 1099 and your website labeled it as complicated and charged me $143 to receive money that is already mine through hard work. I do not get paid enough to play this capitalism game. Do as promised.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax cost
on April 14, 2026
Posted by: DLP26
from IL
I was ok with the $29, but then the extra fees came up and I was forced to upgrade to another one JUST to finish filing. I will not be using Turbo Tax again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was very user friendly
on April 14, 2026
Posted by: Heddy Didano
from Texas
Very easy to use, step by step instructions, like the software
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on April 14, 2026
Posted by: GingerSnap09
from GA
The questions and guidance throughout the process made it easy
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful Interface and Illogical Navigation
on April 14, 2026
Posted by: Twospeed
from Ca
Program could hardly be any less user-friendly. It really is almost as if this was programmed by people who cannot create a logical interface. Really, really bad.
Written by a customer while visiting turbotax.intuit.com