Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,312 Reviews)
Rating breakdown 87,312 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,713
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Made me pay for having a savings account
on January 22, 2026
Posted by: Alan33824
from Missouri
Horrible charged me 159 dollars all because i had a savings account. Last year i use turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Such an easy process!
on January 22, 2026
Posted by: GoofyLobster
from Washington
So easy! I love how helpful it was and fool-proof with all the reviews.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mr
on January 22, 2026
Posted by: Not Enough
from Ohio
A little slow this year waiting on TurboTax to update new laws!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No anxiety, no fear
on January 22, 2026
Posted by: JBBethea
from North Carolina
Turbo tax take the anxiety out of filing and knowing you have help just a click away is satisfying.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgruntled
on January 22, 2026
Posted by: bl0me
from idaho
Way to scam EVEy TAX PAYER OUT OF MONEY. very disasified
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax has went DOWNHILL
on January 22, 2026
Posted by: Veerene05
from New York
When asking for the document number on the state ID, it was not very specific about how to enter it correctly. Also the price has went up drastically just to file my own taxes. I am United States Veteran. An extra $40 just to process my refund and have it removed from my federal return in addition to the extra $88 I am being charged just to do my own return is absurd and overcharge. Are there not other options for veterans?
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on January 22, 2026
Posted by: Smurfyyyyyy
from California
Super easy and fast! couldn't ask for a better product.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax easy for retirees
on January 22, 2026
Posted by: Kobbywobby
from WA
Clear guidance on doing tax return yourself, especially for retired people
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com