Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(75,129 Reviews)
Rating breakdown 75,129 reviews
5 Stars
56,310
4 Stars
8,203
3 Stars
3,571
2 Stars
2,205
1 Star
4,840
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Software needs some more optimization.
on January 21, 2026
Posted by: MoreOptimization
from Colorado
Some of the "review" sections and some of the selections for input are not intuitive and/or they require more steps than they should.
As an example, I have two depends, rather than the software having me review their information, I have to tell the system that I want to review it; so, I lost time trying to figure out why I was not getting dependent credits. Also, when selecting the method to upload documents, I first have to select which process I want to use then click continue, this feels like it should be a one step process, not two.
The same sort of thing happened last year, where I unintentionally made a deduction selection, and then spent close to an hour trying to figure out how to de-select the errant selection.
With LLMs being what they are, the amount of clicking and input I have to do, for a simple filing seems a little wild to me. Perhaps a "do any of these changes apply" if no then auto-populate everything and then one click to move on.
Service is good otherwise.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, good process
on January 21, 2026
Posted by: Dewayne1280
from Georgia
Great process, no issues at all but the process was good overall
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thankful, and I have thoughts
on January 21, 2026
Posted by: M2341
from Arizona
I was surprised to see that there were not separate fees for federal and state filing. I expected to pay double which I was reluctant to use the service because of last year. I think TurboTax did that one year and I vowed not to again. The system is super easy to use, and the $100 or so fee could be too much for someone in poverty, I'm grateful it didn't hurt me too much. Having an low income level qualifying option for a smaller fee would be cool for people like my single parent brother with two little girls. Still, I won't remove a star for that with the hope that the company combined federal and state income filing fees in the spirit of being accessible to everyone. My federal return increased by $400 by using Turbo Tax over a free one on the IRS website. It's a great product everyone should have some kind of access to regardless of adjusted gross income.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 21, 2026
Posted by: richrich9
from texas
quick and easy I would recommend it to anybody that can handle it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this Site!
on January 21, 2026
Posted by: aboing18
from Ohio
Love this site, fast, easy. I love how they double check everything!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes it super easy and affordable
on January 21, 2026
Posted by: kjcb4
from maryland
Turbo tax makes this process so easy. I've used it for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: teep67
from WA
Its simple and straight forward. Always a great experience
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 21, 2026
Posted by: Ada0923
from Florida
it was very fast and easy. I didn't get the option for an advance this year.
Written by a customer while visiting turbotax.intuit.com