Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is awesome
on January 22, 2026
Posted by: D3221ck
from NewYork
Excellent customer service helped me outstandingly
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as can be
on January 21, 2026
Posted by: wybadiity
from CA
Doing my taxes was easy, answered some questions, input some numbers and general info and bingo, $9000
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
Thanks for sharing your great review with us! We're so glad that TurboTax was able to help you get a refund that you're happy with, and we look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another worthwhile experience
on January 21, 2026
Posted by: RScriber
from MD
A meticulous, and a comfortable experience as my process usually is. Back in 2019, I could not file my taxes with TurboTax because of a mistake on my W2 from my job's documentation process, so I enlisted the help of a TurboTax expert. I can't remember her name, but she was intelligent, professional, and surprisingly friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 21, 2026
Posted by: Dakota0077
from Kentucky
Turbotax is extremely user-friendly. Its simple and quick.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Cheap losers
on January 21, 2026
Posted by: Chey29730
from WASHINGTON
Trying to nickel and dime you at every corner and turn only reason i use it is because its easy and i'm lazy and if you want to save money DON'T let them take out the charges through your tax refund pay it by card because its cheaper that way.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!!
on January 21, 2026
Posted by: redfred13
from TX
Just glad to get it over with, allowed me to correct errors where I misunderstood what it was asking me.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025Tax
on January 21, 2026
Posted by: Mogo45
from Missouri
It was a good experience but a lot of work .I hope maybe they might make it easier .I'm hoping next year it should be a little bit easier for me
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is incredibly easy to use
on January 21, 2026
Posted by: ArianaH19
from Florida
TurboTax is incredibly easy to use and gets me my refund quickly
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
It's great to know your refund was processed promptly. We appreciate your trust in TurboTax and are pleased we could help deliver a fast experience.
Written by a customer while visiting turbotax.intuit.com