Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great experience
on January 28, 2026
Posted by: steveohh609
from nj
was quick easy and helpful. the help menu was a great tool
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on January 28, 2026
Posted by: JUGG88
from DE
GREAT IT WAS EASY TO USE AND NAVIGATE TO FILE MY TAXES. I BELIEVE I DID GREAT WITH THE HELP
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Thank you
on January 28, 2026
Posted by: Faxer
from Florida
Filing my taxes was not free as expected. Thank you, TurboTax!
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on January 28, 2026
Posted by: 1ALC
from CA
I have used TurboTax for years and it has always been so easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax easy
on January 28, 2026
Posted by: Firefighter123
from TX
Turbo Tax made filing easy to understand. I did not like all the extra charges.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrid service you are forced to use
on January 28, 2026
Posted by: Lainey555
from md
Nickle and dime you at every step, and didn't save any of my info from last year. what do you even get paid for?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Step-by-step guidance
on January 28, 2026
Posted by: K65K
from North Carolina
TurboTax is very user-friendly, in my opinion. The program really does guide you through the process of completing and filing tax returns, asking simple, guiding questions to steer the preparer through this process in the easiest and most efficient way possible.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Use a different software to save money
on January 28, 2026
Posted by: Rodvince
from North Carolina
It’s just like giving a tip for takeout. Overpriced did not worth it. I wouldn’t recommend.
Written by a customer while visiting turbotax.intuit.com