Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
simplicity
on January 21, 2026
Posted by: caseyface
from ca
simple and easy, less stressful then going to an office
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Longtime customer - No complaints
on January 21, 2026
Posted by: DomDaBomb84
from Pennsylvania
I've been using TurboTax for over 10 years now. It is incredibly easy to use. I really appreciate how my information is saved in my profile year over year so all I need to do is log in to access previous years returns.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax hidden fees
on January 21, 2026
Posted by: HA05
from Michigan
I selected the supposedly “free” service and ended up being charged $163. Just to do it myself was $49, to file state was an additional $39, to pay for it with my refund was another $40, to have it delivered 5 days early was $35, then there was 2 additional charges for $40/each one was a transfer fee and the other was yet another unnecessary processing fee just for using their services which if I’m not mistaken I already paid for when I paid the first $49. My grand total was $163 to file both my federal and state returns. The hidden fees ar unacceptable. Transparency is key.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbo tax
on January 21, 2026
Posted by: laymae
from maryland
so easy to use! and vey good accuracy. I will continue to use every year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved the experience
on January 21, 2026
Posted by: KenM05
from South Carolina
Loved the experience. Agent very helpful and took time to assist.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax with ease
on January 21, 2026
Posted by: Redrum13z
from Texas
User friendly and easy to understand. Answered every question that I had
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: DawnStacey
from California
Turbo Tax is a awesome quick service, and easy to use website.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: Brodygirl
from Washington
You guys are great! So fast and easy! #1 ALL THE WAY!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 6, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com