I've been using TurboTax for many years. My taxes are fairly simple but I have friends who use it too who have more complex situations. We all like it and plan to continue using it. I use the basic, least expensive option. If I had more complicated taxes I'd pay a little more for the extra help. The process is easy - just answering questions. Every step has info available explaining it if you want it. I love that I can access previous years and that my repeated information is already filled in for me when I start each year. So easy and quick.