Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,448 Reviews)
Rating breakdown 87,448 reviews
5 Stars
64,939
4 Stars
9,628
3 Stars
4,256
2 Stars
2,724
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
TROUBLE WITH TURBO TAX!
on January 28, 2026
Posted by: Anonymous
from Texas
I think that this years program leaves a lot to be desired, compared to 2024. Here is why. I am doing this return to help a lady friend. We could not get the Mortgage Interest to be accepted, even though the amount would not have made any difference. The program would not bring last years information forward. The program would not progress past the page that said, "Just Three More Steps and .........", on 1/27/2026. However something happened the next day and that problem resolved itself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy to use
on January 28, 2026
Posted by: Keyyyyyy
from Arkansas
TurboTax is easy to use and guides you through everything.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax awesome
on January 28, 2026
Posted by: Mimi mom
from Maryland
Quick easy inconvenient pulled my return figured every thing accurately from my w2
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 28, 2026
Posted by: tammyfinucan
from ohio
fast and easy to use..very helpful along the way. feel confident
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 28, 2026
Posted by: Jameskam79
from Minnesota
TurboTax has always been easy to use, and file my taxes by myself.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 28, 2026
Posted by: BeeBeeFLGirl
from Florida
Easy to use and navigate. Also provided great resource information in Learn More tabs.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very helpful
on January 28, 2026
Posted by: chris 667
from illinois,Il
this was very useful,easy,and helpful i will se this every time!!!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love it but....
on January 28, 2026
Posted by: 19FlowerChild62
from OH
All good, but feel it is a bit pushy with "added services". Don't add the service, then make me say "no thanks." Let me add it if I want it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com