Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Fees
on January 19, 2026
Posted by: kjnfvljn
from Oregon
Hidden fees that they tack on at the end that change it from free to almost 150. Seems deceptive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
pretty decent
on January 19, 2026
Posted by: superman25215
from North Carolina
turbotax helped make filing just a little bit easier
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service
on January 19, 2026
Posted by: Miko Lee
from Michigan
Awesome service with great guidance and explanation for things you may need help with. I used the service every year for the past 5 years.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great service
on January 19, 2026
Posted by: Mattyd1988
from New Jersey
Quick and easy service I use this every year and never have an issue
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Program
on January 19, 2026
Posted by: Stacey2026
from oregon
I enjoy using turbo tax for the ease of website, I will go to another platform.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy to Use
on January 19, 2026
Posted by: arch2th
from Milwaukee, WI
Product was super easy to use, especially using past information and uploading PDFs.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on January 19, 2026
Posted by: keibreed
from florida
i enjoyed the help thank you turbo tax it was very helpful and easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Exorbitant hidden fees!
on January 19, 2026
Posted by: Tiachelle
from Virginia
TurboTax has always been easy to use and my service of choice, but your fees have gotten ridiculous to the point that I will just pay someone to do mine next year as it costs the same (or less than Turbotax) without the hassle of doing it myself. The hidden fees are what is making me leave a 1-star review. Do better!
Written by a customer while visiting turbotax.intuit.com