I have been using Turbo Tax for years and have found it to be very knowledgeable and easy to navigate. I can ask any question and the software alone is wonderful to understand.
I've used Turbo Tax Online for the past several years and have never been disappointed. It's easy to follow, step by step process, makes it so simple. It makes absolutely sure you are getting the most out of your deductions and maximizes your refund if you have one coming.